Support

  • What methods of access do you offer?

    Our methods of access include federated access via Shibboleth, IP address(es) and individual username and password.

  • How do I know I have access?

    You should see the name of your institution appear in the top right-hand corner of the screen. This happens once you log in.

  • How many users can access your content at any given time?

    There is no limit to the number of users.

  • Is there a limit on simultaneous users?

    No.

  • How much content can be downloaded?

    For one-time purchases, there is no limit to the number of downloads made. We can also provide the ability for entire documents to be downloaded. Please note, this only applies to university purchases.

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