# Documents

## Frequently Asked Questions

### Can you use Optical Character Recognition during my document scans?

Yes. Any typed documents we scan can undergo Optical Character Recognition (OCR). Of course, if a document is presented in poor condition, this may hamper the quality of the scan. We do, however, supply experienced proofreaders to amend mistakes as part of an extra service.

### Do you scan confidential material?

Yes. Up to 80% of the materials we scan at Microform are confidential. From invoice statements through to medical records, we ensure a fully secure and confidential service that puts the privacy of our clients at the centre of everything that we do. Confidentiality agreements can also be signed to ensure the tightest possible controls.

### How are the digital files returned?

Files can be sent in a number of ways, whether digitally, using a cloud sharing platform, or hand-delivered, in a hard-drive or USB stick. Preferred methods are usually either: an encrypted HDD delivered securely to the customer, a digital download link, an SFTP transfer, or DVD/CD (for smaller jobs). We can integrate with your current workflows or provide **[cloud storage](https://microform.digital/document-management/store/cloud)** to facilitate the delivery of files.

### What formats do you offer scanned files?

We will work with you to decide on the best format to suit your requirements. These include:

- TIFF
- JPG
- HTML
- PDF
- Searchable PDF
- Microsoft Word

### Can the images be transferred to a cloud management system?

Yes. Another service we offer is the installation of [bespoke cloud management systems](/document-management/store/cloud) that are designed to meet the needs and requirements of our clients. Find out more about our [cloud management services](/document-management/store/cloud).

### Will I need to keep the original documents?

Not necessarily. We can **[securely shred](https://microform.digital/document-management/other-services/shredding)** unwanted documents or place them in **[secure storage](https://microform.digital/document-management/store)** for as long as you need for regulatory, compliance or legal reasons.

### Which locations do you serve?

We operate nationwide working closely with businesses and organisations throughout the UK.

### Do you provide bespoke solutions?

Yes. Our services are fully flexible and customisable to a range of heritage materials and requirements.

### How do I get my materials to you?

We have two options. You can deliver your materials to our premises, or, we can arrange collection using our track, unmarked vans from your preferred location.

### Do you scan large format sheets?

Yes, we work with a range of businesses that use A0, A1, A2, and A3 formats as our specialised scanners cater to almost any common size of paper. Find out more about our [large format scanning services](/document-management/scan/large-format).

### How do I get started?

[Get in touch](/contact) for a friendly chat to discuss your project's requirements. We can provide a digitised sample of your aperture cards free of charge to ensure it meets your satisfaction.


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**Request a quote:** https://microform.digital/contact  
**Phone:** +44 (0)330 053 6300  
**Email:** info@microform.digital